Can I Return My Order?
Yes. We offer thousands of products, most of which can be returned within 5 days from Delivery Date. Refunds are for the cost of the merchandise only and DO NOT include postage and handling charges. Packaging must be undamaged and item(s) in original condition.
Any return received by us with missing items or without the original undamaged packaging will not be credited. There is a minimum 20% restocking fee, if more than 3 of one item is ordered and subsequently returned.
Why 5 days?
Due to the often one-time wear nature of most costumes, many costume companies will not let you return costumes at all. However, we try to be a little fairer and that is why we allow a full 5 days for you to try on the costume and check that you have made the right choice. You may initiate a return at anytime during this initial 5 days providing the costume is unworn (aside from being tried on of course!) and in its original undamaged packaging.
I Need a Different Size, What Should I Do?
If you need a different size or costume, you must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including postage and handling.
My Costume seems different From The Picture, Why?
Costume styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
How Do I request a Return?
Email us on jazeraspartyshop@bigpond.com
Tell us in your email
- Your email address
- What item(s) you are returning
- A brief description of what the problem is
- Your order Number
We will get back to you by email within 24 hours with a unique return ID code. No returns will be refunded without a return code.
How Do I Then Return My Order?
Once we receive your request, and if eligible, we will email you a unique return code.
When we receive the request at head office, and if eligible, we will approve it and send you an email authorisation with your Return ID number. You can print out a Return Address Label with this ID number on it from your member account on the website, or one will be attached to the return authorisation email. Alternatively write our address clearly on the return parcel. The Return ID must also be written clearly on the outside of the box/package.
Please note:
Return must be received within 7 days of the Return ID code being granted.
All item(s) should be returned via registered post for your protection.
You must include your unique return ID code in your return package.
You must clearly write or type our address on the return parcel/package.
The return ID code must also be written clearly on the outside of the box/package.
Our address:-
Jazeras One Stop Party Shop
Po Box 1693
Kingscliff, NSW 2487
You can register your return by going into the post office and requesting a registered post receipt. Australia Post charges $2.60 for this service. This will also insure your parcel for up to $100. For parcels with a value over $100, you can elect to pay Australia Post an extra $1.25 (per additional $100).
If you choose not to use registered post to return your parcel, we cannot accept responsibility if the parcel does not reach us. We will however, process your return if and when the parcel is found.
How long does it take to process a return?
Returns are generally processed within a week of us receiving the product. During the Halloween and Christmas season (October to the end of December) this process may take longer.
What Items Are Not Returnable?
The following items are NEVER returnable:
- Special Ordered Items - including all Mascots.
The following items are ONLY returnable if they are in their unopened, original packaging.
Items must not have been worn, used or altered in any way.
- Undergarments
- Socks and stockings
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair
- Prosthetics, fangs or any other fake teeth
- Cosmetics
There is a minimum 20% restocking fee, if more than 3 of one item is ordered and subsequently returned.
If you have any questions about the guidelines for a specific product, please contact Customer Care.
Please Note: None of these terms and conditions affect your statutory rights as a consumer under the Australian Trade Practices Act.
